After submitting your request for a caste, income, residential, or character certificate on the ServicePlus portal, performing an rtps application status track check allows you to monitor the progress of your application in real time. The Right to Public Services (RTPS) initiative introduced by the Government of Bihar ensures maximum transparency and accountability. By providing an online tracking interface at serviceonline.bihar.gov.in, citizens no longer need to stand in long queues at local block offices or Anchal Kendras to find out if their paperwork has been approved, marked pending, or flagged for document clarification.
Whether you applied for your certificate through a local cyber café, CSC center, or submitted it independently from your smartphone, this comprehensive guide will explain how to verify your real-time processing stage, decode common status messages, troubleshoot rejection remarks, and download your final certified PDF directly.
RTPS Application Tracking 2026: Quick Overview
| Particulars | Details |
|---|---|
| State / Portal | Bihar ServicePlus (RTPS Portal) |
| Official Tracking URL | serviceonline.bihar.gov.in |
| Service Categories Covered | Caste (Jati), Income (Aay), Domicile (Niwas), EWS, Character |
| Information Required | Application Reference Number & Submission/Delivery Date |
| Alternate Verification Mode | Registered Mobile Number with OTP Verification |
| Real-time Status Updates | Under Process, Approved, Rejected, Delivered |
| Official Fee for Tracking | ₹0 (Completely Free) |
| Official Helpline | [email protected] |
Information Needed for RTPS Application Status Track
To successfully track your application on the RTPS Bihar portal, ensure you have the following information retrieved from your original submission receipt (Avedan Pavti):
1. Application Reference Number (आवेदन संदर्भ संख्या): A unique alphanumeric sequence printed on the top of your acknowledgment slip (e.g., BICC/2026/1234567 or BICCO/2026/9876543).
2. Date of Submission or Delivery Date: The exact calendar date on which you submitted your online form, or the expected delivery date indicated on the receipt slip.
3. Applicant Name: The exact spelling of the applicant’s name as registered during application creation.
4. Mobile Phone Access: Access to the mobile number provided during application if choosing the OTP-based tracking route.
Step-by-Step Guide for RTPS Application Status Track
Follow these clear, verified steps to monitor your application progress on any mobile device or desktop computer:
Step 1: Open the Official RTPS Bihar Portal
Launch your web browser and navigate to serviceonline.bihar.gov.in. The landing page can be operated in English or Hindi.
Step 2: Locate the Citizen Section
On the right-hand side or the bottom section of the homepage, locate the Citizen Section (नागरिक अनुभाग).
Click on the option titled Track Application Status (आवेदन की स्थिति देखें).
Step 3: Select Tracking Verification Method
A dedicated tracking window will appear on your screen presenting two distinct tracking options:
– Option A: Through Application Reference Number (अनुप्रयोग संदर्भ संख्या के माध्यम से): This is the fastest method and does not require an OTP.
– Option B: Through OTP / Application Details: Select this method if you do not have your reference number handy but possess your registered mobile number.
Step 4: Fill In Application Details
If selecting “Through Application Reference Number”:
1. Input your complete Application Reference Number accurately in the designated box.
2. Select your verification date filter: either Application Submission Date (आवेदन जमा करने की तिथि) or Application Delivery Date (आवेदन के वितरण की तिथि).
3. Pick the respective date from the interactive calendar tool.
4. Solve the numeric visual verification captcha code and click the Submit button.
Step 5: Authorize Certificate Download (Optional)
The system will ask: “Do you want to view/download the documents of your application (if any)?”
– Select Yes if you wish to download the issued certificate or view official departmental notes.
– Select No if you only want a quick status check.
– If you click Yes, you must enter the Applicant’s Name, Father’s Name, and Mother’s Name to confirm your identity.
Step 6: Review Processing Stages and Status Output
Your tracking dashboard will display a detailed timeline tracking the journey of your application across different administrative officers:
– Application Submission: Recorded with exact timestamp.
– Scrutiny by Clerk/Computer Operator: Initial document verification.
– Field Verification by Revenue Officer / Rajasva Karamchari: Ground report validation.
– Final Decision by Issuing Authority: Approved, Rejected, or Pending.
Decoding Common RTPS Bihar Status Messages
When performing an RTPS status check, you may encounter one of the following stage notifications:
1. Under Process (प्रक्रियाधीन): Your application has passed initial submission and is currently undergoing scrutiny by the Revenue Officer or Circle Inspector. No action is required from the applicant at this stage.
2. Approved (स्वीकृत): The competent authority has verified your background documentation and approved the issuance of your certificate. Digital signature generation is queued.
3. Delivered (वितरित): The certificate has been digitally signed and is ready for immediate PDF download.
4. Rejected (अस्वीकृत): The application was rejected. Click on the attached official reason PDF to review the grounds for rejection (e.g., mismatched paternal address, illegible scanned document, or incorrect category selection).
How to Download Certificate Once Delivered
If your status displays Delivered, you can download the authentic PDF directly:
1. Click on the hyperlinked name of the certificate (e.g., Caste Certificate.pdf) within the tracking table.
2. Alternatively, return to the RTPS home page, click Download Certificate, enter your Reference Number and Name, and save the document.
3. The downloaded file contains a verifiable cryptographic digital signature and an official QR code that can be scanned for instant verification by any employer or institution.
Frequently Asked Questions (FAQs)
Q1. Why does my RTPS status show “Under Process” even after the delivery date has passed?
High administrative workloads, recruitment deadlines, or field verification backlogs at the block level can cause minor delays. If your application is delayed past 15 working days, you can file an online appeal on the RTPS portal or contact your local Block Development Officer (BDO) with your acknowledgment slip.
Q2. Can I track my Bihar RTPS application without the reference number?
Yes. You can select the “Through OTP / Application Details” option on the tracking page, enter your registered mobile number, and receive a one-time password to view all applications linked to your contact profile.
Q3. How do I get an SMS update about my RTPS certificate?
The RTPS Bihar system automatically sends notification SMS messages to the mobile number registered during application. You will receive SMS alerts when your application is accepted, when it is approved, and when the download link is generated.
Q4. Does a delivered RTPS certificate need an offline seal from the Block office?
No. All certificates delivered through the ServicePlus RTPS Bihar portal are digitally signed under Section 5 of the Information Technology Act, 2000. They are legally valid throughout India without requiring any physical seal or handwritten ink signature.